Terms of use and conditions of purchase
Revised: December 1, 2021
This is Wisconsin Meadows™ and Wisconsin Grass-fed Beef Cooperative terms of use and conditions of purchase (these “terms”).
These terms are important and affect your legal rights. Please carefully read these terms of use and purchase before placing an order.
By accessing or using the services provided by Wisconsin Meadows or Wisconsin Grass-fed Beef Cooperative or our subsidiaries or other affiliates (collectively, “Wisconsin Meadows,” “we,” “us” or “our”) through our websites, blogs and/or mobile applications (collectively, the “sites” and together with such services, the “services”) you agree to be bound by these terms and all of the terms incorporated herein by reference. If you do not agree to these terms, you may not access or use the services in any way or order, receive or use the meat or other products made available through the services (collectively, the “product(s)”).
If you are using the services on behalf of any entity, you represent and warrant that you are authorized to accept these terms on such entity’s behalf and that such entity agrees to be responsible to us if you or such entity violates these terms.
Wisconsin Meadows and Wisconsin Grass-fed Beef Cooperative reserve the right to change or modify these terms at any time and in our sole discretion. If we make material changes to these terms, we will provide notice of such changes, by providing notice through the sites. By continuing to access or use the services in any way after such notice has been provided, you confirm your acceptance of the revised terms and all of the terms incorporated therein by reference. We encourage you to review the terms frequently to ensure that you understand the terms and conditions that apply when you access or use the services, order, receive or use the products. If you do not agree to the revised terms, you are free to reject them, but in that case you may not access or use the services or order, receive or use the products.
Eligibility
The services are not targeted toward or intended for use by anyone under the age of 18. By using the services, you represent and warrant that you (a) are 18 years of age or older, (b) are a legal resident of the united states, (c) have not been previously suspended or removed from the services, or engaged in any activity that could result in suspension or removal from the services, (d) do not have more than one Wisconsin Meadows account, and (e) have full power and authority to enter into these terms and in so doing will not violate any other agreement to which you are a party.
Registration, Account and Communication Preferences
In order to access and use certain areas of the sites or features of the services, you will need to register for a Wisconsin Meadows account. By creating an account, you agree to (a) provide accurate, current and complete account information, (b) maintain and promptly update from time to time as necessary your account information, (c) maintain the security of your password and accept all risks of unauthorized access to your account and the information you provide to us, and (d) immediately notify us if you discover or otherwise suspect any security breaches related to the services or your account. By creating a Wisconsin Meadows account, you also consent to receive electronic communications from Wisconsin Meadows and Wisconsin Grass-fed Beef Cooperative (e.g., via email or by posting notices to the sites). These communications may include notices about your account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.
Terms of Sale
Payment and Billing Information
By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for all charges you incur for the purchase of any subscriptions or other products (including any applicable taxes and other charges) (each such purchase, an “order”). You are responsible for, and agree to pay, all such charges. If we or our third party payment processor cannot obtain authorization for charges to your payment method or if any amounts you authorize us to charge to your payment method are reversed or charged back for any reason, we may, at our option, in addition to any other remedies: cancel or suspend any undelivered portion of your orders, make second and/or subsequent attempts to charge your payment method, and/or use any other lawful means to collect payment on any outstanding amounts due to us. You will remain responsible to pay all applicable charges for all orders. You agree to provide and keep current a valid payment method. However, your failure to do so shall not constitute cancellation of any order. In the event you want to change or update payment information associated with your Wisconsin Meadows account, you can do so at any time by logging into your account and editing your payment information.
Pricing and Availability
All prices shown via the services are in U.S. dollars. Any applicable taxes and other charges, if any, are additional. We reserve the right to change our prices and other product offerings, and to adjust prices as we may determine in our sole discretion, at any time and without notice; provided, however, that if we change the amounts or other charges associated with your then-current order(s), we will provide advance notice of such changes via one of the means described in the above section. We will not, however, be able to notify you of changes in any applicable taxes prior to such changes becoming effective. The shipment of products to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your order(s) in accordance with the cancellation policy.
Subscriptions
We offer various subscription plans for the recurring delivery of our Products (each purchase of any such plan, a “Subscription”) and may offer recurring or one-time Products for sale. Our product offerings and available Subscription plans are described on our website, as applicable, at the time of purchase, and are subject to change at any time prior to purchase.
Automatic Renewal of Subscription: When you purchase a subscription, you expressly acknowledge and agree that (a) Wisconsin Meadows (or our third party payment processor(s)) is authorized to charge you on a regular basis for the price of your chosen subscription (in addition to any applicable taxes and other charges set forth during the purchase process) for as long as your subscription continues, and (b) your subscription is continuous until you cancel it or we suspend or terminate the subscription. The recurring charges for your subscription will be set forth during the purchase process (“payment”). The amount you are charged may vary depending on the preferences you select, and we may adjust such recurring charges from time to time in accordance with these terms.
Substitutions
All of our products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, to discontinue offering certain products and to substitute products (including, but not limited to, specific ingredients or entire shipments) without prior notice. We strive to provide you with high-quality products, and given the perishable nature of certain products and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us.
Gifts
From time to time you may purchase gifts for other people through the services (“gifts”). Gifts are not refundable or redeemable for cash, unless required by applicable law. Gifts must be redeemed for purchases through the services in accordance with our then-current procedures for redemption, which may require the recipient to create their own account and agree to these terms in order to redeem the gift.
Taxes
We will collect applicable sales tax on products shipped to the states for which we determine we have a duty to collect sales tax. If an item is subject to sales tax, you agree that the amount of taxes shown at checkout may be adjusted. Several factors may cause this, such as variances between processor programs and changes in tax rates.
Shipping and Handling
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, Spee-Dee, FedEx and UPS handle shipping, however we reserve the right to use other shipping couriers as needed. Actual delivery dates may vary. You agree that you will not obtain, or direct shipment of, a product for export. All products purchased from us are made pursuant to a shipment contract.
Deliveries
You are responsible for inspecting all products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the products you receive. You should always inspect your delivery to confirm that the ingredients arrive in a cool, refrigerated condition. We recommend that you use a food thermometer to ensure that the temperature zone within the container in which any meat product is located is 40° f or below. In the unlikely event that such temperature zone is above 40°f, or you have any other reason to believe that any other product in your delivery is not suitable for consumption, contact us (attaching photos of the item(s)) and discard the item(s). To maintain the quality and integrity of the products, we recommend that you immediately freeze or refrigerate all perishable products upon delivery and follow the U.S. Department of Agriculture’s (“USDA”) instructions on refrigeration and food safety, which can be found here. From the time of delivery, the condition and consumption of the products are solely at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the products following delivery. We recommend that you follow the USDA’s instructions on safe food handling, which can be found here. We also recommend that all cooking instructions be followed and that you use a food thermometer to ensure that all meat and other applicable items are cooked to the USDA’s recommended internal temperatures, which can be found here. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should follow the U.S. Food and Drug administration’s recommendations on food consumption for at-risk groups, which can be found here. If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door. Our ingredients are frozen and individually packaged and labeled. The ingredients are placed inside boxes that feature insulation specially designed to keep meat within the optimal temperature range. Your order will typically remain cold and fresh for several hours, but depending on the season and temperature in your geographic area at the time of delivery, advance planning by you should be made for proper storage of your ingredients prior to consumption. In certain areas, you may be able to provide additional delivery instructions when setting up your Wisconsin Meadows account, such as requesting that your delivery be left with a doorman or neighbor. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, we will attempt to deliver your order as soon as reasonably possible. In the event of a courier delay, please inspect the contents carefully and contact us immediately with any concerns (attaching photos for review). In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your ingredients is not feasible, we will cancel your delivery for the period so affected and issue you a credit or refund of the purchase price for that delivery.
No Resale
You are not permitted to resell or otherwise use the products for commercial purposes.
Returns and Refunds
(a) Standard Return/Refund Policy.
(i) We are shipping perishable product and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.
(ii) If you are not completely satisfied with your Wisconsin Meadows product for good reason, please contact us within five (5) days of receipt. We will happily review you your order and any reported issues and offer an appropriate resolution, which may include replacement of the product in question, credit towards your next purchase, or a partial/full refund. Since we are not able to physically access the product, we may ask that you provide photos of the product label and damage reported.
(iii) We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.
(iv) Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.
(v) When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please contact us immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by contacting us.
(vi) If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. The shipping address you provide must be a secure location, since delivery will be made whether or not anyone is physically present to receive or sign for it. Should theft or loss occur, we are unfortunately unable to provide any refund or replacement. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded. If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.
(b) Return/refund policy for cancelled orders/subscriptions. You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.
(b.1) Subscriptions Cancellations. You are liable for any subscriptions placed or charges that incur prior to the cancellation request. Subscriptions are allowed to cancel after 2 cycles. Example: If you choose “Every 6 months for 12 months (5%)”, you will be to allowed to cancel your subscription after the 2nd delivery. To cancel your subscription, log onto your “My Account” and click on “Subscriptions”. A “Cancel” button will be displayed if you are allowed to cancel your subscription. Contact us for any questions or inquiries.
(c) Return/refund policy for courier damaged products.
(i) We strive to provide a great selection of quality product delivered to your door and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.
(ii) While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the courier (Spee-Dee/UPS/FedEx) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please contact us within five (5) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.
(d) Return/refund policy for damaged products (not courier related).
(i) We strive to provide a great selection of quality product delivered to your door and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.
(ii) In the unlikely event of damage, we ask that you please contact us within five (5) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. We will happily review you your order and any reported issues and offer an appropriate resolution, which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported.
Disclaimers
You are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the products you receive from us. You are also solely responsible for knowing about any food allergies you may have and for verifying the suitability of all products and their ingredients before handling, preparing, using or consuming such products further, you understand, acknowledge and agree that products are packaged and stored in facilities that may handle foods with allergens (milk, wheat, egg, soy, fish, shellfish, peanuts and treenuts) and we cannot guarantee that cross-contamination will not occur between products. We attempt to display product pricing, descriptions, ingredient lists, and nutritional information, as accurately as possible. However, our sites, their contents, and all information, products and services made available through our sites are provided on an “as is,” “as available” basis, without representations or warranties of any kind. To the fullest extent permitted by law, Wisconsin Meadows, its subsidiaries, and its affiliates disclaim any and all representations and warranties, whether express, implied, or statutory, with respect to our sites, their contents, and the information, products and services made available through these sites. Without limiting the generality of the foregoing, Wisconsin Meadows, its subsidiaries, and its affiliates disclaim all representations and warranties, express, implied or statutory, (a) of title, non-infringement, merchantability and fitness for a particular purpose; (b) arising from course of dealing or course of performance; (c) relating to the security of these sites; (d) that the information on these sites, including nutritional and pricing information, is accurate, complete or current; or (e) that these sites will operate without interruption or error.
In the event of an error in the services, including in an order confirmation, or in processing or delivering an order or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel your order and issue you a refund. You further agree that the products and other materials you receive in your order may vary from the products and materials displayed on our websites and/or mobile applications due to a number of factors, including, without limitation, differences in how your computer or mobile device displays text and/or images, natural variability of products, distinct cooking or other preparation methods and variability of cooking equipment and appliances. The sites may contain information about products that are not available in every location. A reference to a product on the sites does not imply or guarantee that it is or will be available in your location or at the time of your order. We reserve the right to change any and all content and to modify, suspend or stop providing access to the sites (or any features or functionality of the sites) and the products at any time without notice and without obligation or liability to you. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, vendor or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by us. Some jurisdictions do not allow the disclaimer of implied terms in contracts with consumers, so some or all of the disclaimers in this section may not apply to you.